Tele-Housing FAQ:

What payment methods do you offer?

"We currently support Direct deposit, credit cards via PayPal and PayPal as payment methods."

Can I get access to the data centre 24 hours a day if needed?

"Yes. Access can be arranged outside of business hours however this access is not included in the access supplied in the Tele-Housing product and is charged at a rate of $120.00 per hour with a minimum of four hours per visit. These charges reflect the actual costs incurred by JBO Communications for this access."

Can I get unescorted access to the data centre?

"No. The data centre is a secure environment. Un-escorted access is not available."

Can I install additional equipment like a router or switch?

"Yes however if the router or switch is rack mounted or will not fit within the agreed allocation then additional space will need to be acquired."

Can I install 2 Half depth servers in the same space allocation?

"No. The JBO offering is charged on the basis of one server per allocation."

Does the JBO Communications Tele-Housing offer include a DNS access or do we need to arrange our own?

"The JBO Communications Tele-Housing environment includes access to two DNS servers."

Can I source external suppliers of Internet connectivity or connect a tail service to my equipment

"The JBO Communications flat rate Tele-Housing offer is not available to those wishing to connect to external Internet suppliers, Private VPNs or a tail service. For those wishing to connect to such services please contact us for a custom quote which will include a data usage component."